Terms FAQ
When do these terms apply?
By using our website or booking printer setup and driver installation, you agree to these terms and any service details confirmed with you.
How are service fees confirmed?
We’ll confirm the service scope and any applicable charges before work begins. You’re responsible for providing accurate device and contact information.
What must I authorize?
Please ensure you own or are authorized to access the printer and computer. You must approve any requested changes before we make them.
Are you affiliated with printer brands?
Printer brands and software belong to their respective owners. We are an independent service provider unless a specific affiliation is stated.
Are service results guaranteed?
We take reasonable care during service, but cannot guarantee uninterrupted operation or resolve issues caused by defective hardware or third-party software.
How can I contact your business?
Questions about these terms? Contact Hemlock Printers (U.S.A.), Inc. at contact@hemlockk.online or 450 Alaskan Way S., Suite 200, Seattle, WA 98104.